The non-browser app isn't set up for the cloud service.īefore you continue to troubleshoot this issue, ensure that all the following conditions are true: Prerequisites of the non-browser app aren't met.Īn old version of the Microsoft Online Services Sign In Assistant is installed. The firewall, proxy servers, or both require local authentication. Network connectivity to the cloud service is limited. The following client computer scenarios may cause this issue: Non-browser app authentication may not be fully functional if cloud service client settings aren't implemented correctly. This issue may occur for all client computers only if no computers at the company are set up for the cloud service. Usually, this issue occurs on a specific client computer or on a group of client computers. Users can successfully access the cloud service from other computers. Users don't experience these symptoms when they access the cloud service from other computers by using the same user account info. The user is prompted for credentials before the webpage loads. Internet Explorer can't display the webpage. When users try to access the cloud service portal by using a web browser from the same computer, the users may experience one of the following symptoms: Users can't authenticate to the cloud service by using the following rich client applications: Microsoft Azure Active Directory Module for Windows PowerShell (on a computer on which it is installed) Microsoft Azure Active Directory Sync Tool (on the directory synchronization server) When users try to authenticate a non-browser app to a Microsoft cloud service such as Microsoft 365, Microsoft Azure, or Microsoft Intune from a specific client computer, one or more of the following issues occur:Īdmins can't authenticate to the cloud service by using the following management tools:
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